FAQ

It is normal that the wick glows for a short period of time after the candle has been extinguished. However, should the wick fail to extinguish after a few seconds, it is recommended you dip it into the liquid wax then pull it upright. Alternatively, extinguish the smouldering wick with you moistened fingertips.

The flame should never be blown out but be extinguished by using a candle snuffer. The lit wick should not be touched.

The candle should burn until the wax pool is completely filled with liquid wax. If not burned for long enough the wick will not draw up wax and could burn down to the wax pool on relighting.

The candle wax should be trimmed by tapering it. We recommend a slight cone shape. In order to ensure the correct burning of the flame, the wick should have a length of 10-12 mm and stand freely. Ensure that you remove any wick pieces from the wax pool.

Wick is too long:

The wick should be trimmed by cutting little parts until the smoking stops. In order to ensure the correct burning of the candle, the wick should have a length of approx. 12 mm.

Drafts and Air Currents:

Drafts and strong air currents might cause smoking and flickering. Therefore, keep candles away from draughts.

Lack of Oxygen:

A lack of Oxygen may occur due to sides of candle being too high. You should cut the top of the candle frequently when it is still warm after having extinguished it.

If the flame is blown to one side due to a draft, it can cause an uneven burn, remove from draft or turn the candle. If the wick is bending too much to one side, extinguish, cool and pull wick upright.

A high percentage of colour pigments may affect the absorption capacity of the wick. This can mainly occur with dark colours or solid-coloured candles.

If debris is allowed to contaminate the liquid wax it could impede the absorption and performance of the wick. Furthermore debris can create a secondary wick which can cause the candle wax to leak or even, in extreme, circumstances to catch fire.

If the candle is too thin you can
apply candle adhesive wax buttons on the bottom of the candle and press the candle into the holder or drip liquid wax into the holder and put the candle onto it.

If the candle is too thick you can

shave some wax off the bottom of the candle or hold it under warm water until the wax is pliable. Shape the bottom of the candle or press it into the holder.

In the event of accidental spillage of wax onto fabric, place blotting paper over the wax damaged fabric and smooth with hot iron to melt the wax. The heat should transfer the wax to the blotting paper. The fabric could then be taken to the dry cleaners to have any greasy residue or pigment from the wax removed. Follow the instructions on the textiles for setting the iron.

The holder shall be heated until the wax is melted. The holder can be heated in hot water adding dishwashing liquid. Remaining wax can be wiped off with some cloth.

Always leave safe distance of at least 10-15 cm between burning candles (depending on size and diameter of the candles). This will help to control each candle’s individual heat radiation, which can be affected by candles standing close to each other. Also a room’s ambient temperature can play an important role in ensuring candles do not overheat by being in close proximity.

Glass candleholders may break or crack due to heat if the candles are burning completely to their base, especially in the case of candles in a cone shape. This can be avoided by extinguishing the flame before it reaches the candle holder, recommended 1 cm before the base.